Overview
At AL Sofi Foods, your satisfaction is our top priority. We work hard to ensure every product you receive is fresh, high-quality, and exactly as described. However, if there’s ever a problem with your order, we’re here to make it right.
1. Eligibility for Returns & Refunds
You can request a return or refund if:
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You received the wrong product.
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Your product was damaged during delivery.
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The product is expired or not fresh upon arrival.
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You received incomplete quantities.
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Only sealed and unopened products are eligible for return.
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Opened, used, or tampered products cannot be returned due to hygiene and safety reasons.
2. Timeframe
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Please contact us within 48 hours of receiving your order to report any issues.
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After 48 hours, we may not be able to process claims due to product shelf-life and handling factors.
3. How to Request a Return or Refund
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Email us at [Your Email] or message us on WhatsApp with:
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Your order number
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A photo of the product showing the issue
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A short description of the problem
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Our team will review your request and respond within 24–48 hours.
4. Refund Method
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If approved, refunds will be issued via bank transfer, Easypaisa, or JazzCash within 5–7 working days.
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In some cases, we may offer a replacement product instead of a refund (your choice).
5. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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Opened or partially used food products (unless defective)
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Products damaged due to mishandling after delivery
6. Delivery Charges
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If the mistake is from our side, we’ll cover the return shipping cost.
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If you wish to return the product for other reasons (e.g., change of mind), shipping charges will be your responsibility.
7. Our Promise
We believe in fairness and honesty. If something goes wrong, we’ll do our best to resolve it quickly so you can shop with confidence.